Privacy policy

Last Updated: October 5, 2026

Norluxe operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). Norluxe is Powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be used to identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences derived from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide in your communications with us, such as when you submit a customer support inquiry.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services to you, including to perform our agreement with you, process your payments, fulfill your orders, remember your preferences and items in which you are interested, send you notifications regarding your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or mail, and showing you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities on the Services.

Security and Fraud Prevention

We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

Communicating With You

We use your personal information to provide customer support, communicate with you, provide effective Services to you, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or governmental authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may provide your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and advertise to you. For example, we use Shopify to support personalized advertising with third-party Services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to request that we do not share information about you to provide you with targeted advertising and marketing based on your online activity across different merchants and websites. You may exercise your rights to opt out of this use here;

  • When you direct us, request that we do so, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations;

  • With our affiliates or otherwise within our corporate group;

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services for you.

In addition, to help us protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please refer to the Shopify Customer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right to Access/Know. You may have the right to request access to the personal information we maintain about you.

  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right to Data Portability. You may have the right to receive a copy of the personal information we maintain about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined by applicable privacy laws. You may exercise your rights to opt out of this use here.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will, depending on where you are located, automatically treat this as a request to opt out for the device and browser you are using to access the website. If we can associate the device transmitting the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be transmitted by your web browser or device.

Managing Communication Preferences

We may send you promotional emails, and you may choose to stop receiving them at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as emails concerning your account or orders you have placed.

Additional Rights for Residents of the United Kingdom or European Economic Area

If you reside in the United Kingdom or European Economic Area (EEA), and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those described above:

  • Right to Object to Processing and Restrict Processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.

  • Right to Withdraw Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise any of these rights where indicated through the Services or by contacting us using the contact information below.

For more information about how Shopify uses your personal information and any rights you may have, including rights regarding data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law.

In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require the agent to provide proof that you authorized them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Complaints

If you have complaints about the way we process your personal information, please contact us using the contact information below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or to file a complaint with your local data protection authority.

For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at contact@norluxe-co.com or contact us at:

30 N Gould St, STE R
Sheridan, WY 82801
United States

For purposes of applicable data protection laws, we are the data controller of your personal information.